Skip to main content

How to clear your cache

Sometimes websites act funny - maybe you can’t log in or a page won’t load. One simple trick to fix this is to clear your browser’s cache. Let’s walk through what that means and how to do it step by…

Serve and Protect Credit Union
Updated by Serve and Protect Credit Union

Sometimes websites act funny - maybe you can’t log in or a page won’t load. One simple trick to fix this is to clear your browser’s cache. Let’s walk through what that means and how to do it step by step.

What is a browser cache?

Your browser (like Chrome, Edge, Firefox, or Safari) keeps a "memory" of sites you visit. It saves things like pictures and logos to help websites load faster. Usually, this is helpful! But sometimes, this memory gets old or messed up, which can cause problems. Clearing your cache just erases this memory so your browser can load a fresh version of the website.

How to clear your cache

Here’s how to clear your cache on different browsers. Don’t worry - it’s super simple!

Google Chrome
1. Click the three dots in the top right corner.
2. Select Clear browsing data.
3. Choose All time for the time range.
4. Check the box for Cached images and files.
5. Click Clear data.
Microsoft Edge
1. Click the three dots in the top right corner.
2. Go to Settings.
3. Click Privacy, search, and services on the left-hand menu.
4. Scroll down to Clear browsing data and click Choose what to clear.
5. Pick All time for a full clean.
6. Make sure Cached images and files is checked.
7. Click Clear now.
Mozilla Firefox
1. Click the three lines in the top right corner.
2. Go to Settings.
3. Click Privacy & Security on the left menu.
4. Find Cookies and Site Data and click Clear Data.
5. Make sure Cached Web Content is checked, then click Clear.
Safari (on Mac)
1. Click Safari in the top menu (near the Apple logo).
2. Select Settings (or Preferences on older versions).
3. Go to the Advanced tab.
4. Check the box for Show Develop menu in menu bar.
5. Close the settings. Now you'll see a Develop menu in the top bar.
6. Click Develop and select Empty Caches.

After you’re done

Once you’ve cleared your cache, close your browser and open it again. That’s it! If things still aren’t working, you can always ask for help. We’re here for you!

How did we do?

How to download the mobile app?

Can I log in using a computer?

Contact