How to update your details

It’s important to tell us if your address, phone number, or email changes. This helps us keep your account safe and makes sure you get all the important updates.

We want to make it easy and safe for you to update your information. Here’s what to do.

How can I change my details?

To update your details, all you'll need to do is to call us on 0121 700 1222.

When you call, we’ll ask you a few questions to make sure it’s really you. This keeps your account and personal information safe. It’s a good idea to have your member number ready when you call.

Our team will then quickly update your address, phone number, email, or anything else you need.

Why do I need to call?

We care a lot about keeping your information safe. Talking to you on the phone helps us make sure your account stays secure and protected from fraud.

If you have questions or are ready to update your details, call us today. We’re here to help!